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Returns
-If you would like to request a refund or exchange for your order, please send us a return request specifying the item (s) you would like to return within 14 days of receiving your delivery. You then have a further 14 days for us to receive the goods back. If you exceed this limit without returning your purchase, unfortunately we can’t offer you a refund or exchange.
- To be eligible for a return, your item (s) must be unworn, in a saleable condition and complete with all the original tags still attached. Please note if you do not send your item (s) back as requested you may be refused a refund or exchange
-Non-returnable items: Gift cards & Earrings
FREE RETURNS FOR UK CUSTOMERS ON FULL PRICED ITEMS
-For all UK customers please email us to request a free returns label. You'll then receive an email with your return instructions.
- For all customers outside of the U.K please make your return at your own expense, please use a tracked and signed mail or courier service and send to the address below. We cannot accept responsibility for missing items being returned to us.
- Sale items do not qualify for for returns please send them back to the below address at your expense. Please follow our returns policy and send us an email within 14 days of receiving your delivery to let us know you would like to return your item.
Peek returns, 16 Station Parade, Virginia Water, Surrey, GU25 4AE
Refunds
-Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
-If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please note this can take up to 30 days to be shown in your account.
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Late or missing refunds
-If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
-Next contact your bank. There is often some processing time before a refund is posted.
-If you’ve done all of this and you still have not received your refund yet, please contact us at ihello@peekboutique.co.uk.
Exchanges
-If you need to exchange an item, package and send it back to us accompanied with the completed returns form requesting your exchange. Please send back to:
Peek Boutique, 16 Station Parade, Virginia Water, GU25 4AE, ENGLAND
Shipping
To return your product, you should mail your product to:
Peek Boutique, 16 Station Parade, Virginia Water, GU25 4AE, ENGLAND
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance as we can't guarantee that we will receive your returned item.
